Privacy Policy
This Privacy Policy explains how Bento Box handles information when you use the Bento Box mobile app, website, support channels and related meal-delivery services.
Bento Box - The Better Box is A Brand of Akshaaya Enterprises, operated by Karnakota Neeli Surakhitha, trading as Bento Box. Privacy and grievance contact: support@thebentobox.co.in or +91 88502 17780.
1. Information we collect
| Data type | Examples | Why we use it |
|---|---|---|
| Account and contact | Name, phone number, OTP verification status, support email where provided | Login, account security, order communication and support |
| Profile and eligibility | Date of birth, 18+ confirmation, marketing preferences and consent records | Age confirmation, optional birthday-week benefits and consent management |
| Address and serviceability | Delivery address, pincode, landmark, map coordinates if provided, approval status | Serviceability checks, support review, delivery routing and fraud prevention |
| Orders and meal preferences | Selected veg/non-veg track, meals, add-ons, slots, skips, refunds, wallet and points | Quote calculation, meal preparation, delivery, receipts and support |
| Payment records | Provider order/payment/refund IDs, payment status, receipt numbers and settlement notes | Payment confirmation, refunds, reconciliation, receipts and audit |
| Delivery and dispute evidence | Delivery OTP status, recipient note, failed-attempt warning, proof reference and dispute notes | Confirm delivery, handle disputes and protect customers and Bento Box |
| Feedback and support | Rating parameters, comments, support messages and food-safety incident details you provide | Quality improvement, issue resolution and operational escalation |
| App/device diagnostics | Session identifiers, app version, basic logs, error reports and security events | Security, troubleshooting, abuse prevention and service reliability |
2. Location and permissions
Bento Box uses delivery addresses and, where you choose to provide them, map coordinates to check serviceability and help deliver meals. The app is not designed to track your location in the background. If a future app version asks for a sensitive device permission, we will show the purpose before asking for that permission.
3. How we use information
- Create and secure your account.
- Review new addresses before payment and calculate delivery eligibility.
- Prepare meals, manage slots, confirm deliveries and handle disputes.
- Process payments, refunds, wallet credits, receipts and reconciliation.
- Send transactional notifications about OTPs, orders, menu changes, closures, expiry, renewals and refunds.
- Send marketing messages only where you have given optional consent and have not opted out.
- Improve food quality, support responses, safety handling and app reliability.
- Comply with legal, accounting, food-safety, tax, fraud-prevention and regulatory obligations.
4. Sharing and processors
We do not sell personal data. We share information only where needed for Bento Box services, such as with payment providers, OTP/SMS/WhatsApp/push providers, cloud hosting providers, delivery/rider partners, support tools, professional advisers, or government and law-enforcement authorities where required by law.
Payment card, UPI or bank-account details are handled by the payment provider. Bento Box stores transaction references and statuses needed for order confirmation, receipts, refunds and reconciliation.
5. Retention
- Account profile data is kept while your account is active and then deleted or anonymised when eligible.
- Receipts, payments, refunds, wallet, points, tax/accounting and audit records may be retained where legally or operationally required.
- Delivery proof evidence is normally retained for 60 days unless a dispute, food-safety incident, legal hold or regulatory need requires longer retention.
- Support and security logs are retained only as needed for support, safety, audit, abuse prevention and legal obligations.
- Marketing consent can be withdrawn, but transactional messages needed to provide the service may continue.
6. Your choices and rights
- Use the in-app Privacy Controls to request data export or account deletion.
- You can also start deletion from the account deletion page.
- Ask us to correct account details or address records where the app does not let you update them directly.
- Withdraw optional marketing consent from the app or by contacting support.
Account deletion is completed after active paid meals, refunds and wallet obligations are settled. Some transaction, receipt, audit, fraud-prevention, food-safety or legal records may be retained even after profile deletion.
7. Security
Bento Box uses access controls, secure server-side configuration, encrypted transport, payment-provider verification, audit records and limited Bento Box access for sensitive operations. No internet service can guarantee absolute security, but we design the service to reduce unnecessary data exposure.
8. Children
Bento Box is intended for customers who are at least 18 years old. We do not knowingly create accounts for children.
9. Changes
We may update this policy as the app, providers or legal requirements change. Material changes will be posted here and, where appropriate, notified in the app.
10. Contact
Email support@thebentobox.co.in or call +91 88502 17780 between 9 AM and 9 PM IST.